Though many people choose a VPN based on its security and privacy features, the customer support offered by the provider can also play a crucial role in their decision. As a former Nordvpn user, I recently made the switch to Protonvpn solely because of their exceptional customer support. Here’s why.

The Importance of Choosing the Right VPN

Privacy and security have become a top priority for internet users. With increasing incidents of data breaches and surveillance, using a Virtual Private Network (VPN) has become essential for protecting one’s online activities. A VPN allows users to establish a secure connection over the internet, ensuring that their data remains encrypted and protected from prying eyes.

As someone who values my privacy and online security, I have been using VPN services for many years. However, after trying out various options, I was never fully satisfied with any until I came across Nordvpn. For several years, it seemed like the perfect solution – fast speeds, reliable connections, and advanced security features. But lately, I found myself questioning whether Nordvpn was still the best choice for me. After much consideration and research, I finally made the switch to Protonvpn – a decision that has greatly improved my browsing experience.

I will share my perspective on why I switched from Nordvpn to Protonvpn primarily due to better customer support.

The Beginning: My Journey With Nordvpn

I first discovered Nordvpn in 2018 when privacy concerns were at an all-time high after revelations of mass surveillance by government agencies. It seemed like the perfect solution as it offered strong encryption protocols, no-logging policy, and a large server network. Moreover, its sleek interface and user-friendly app were easy to navigate even for someone who had limited technical knowledge like myself.

At the time when I started using Nordvpn, customer reviews about their service were largely positive. And personally speaking too; I faced no major issues during my initial use period. The connection speed was satisfyingly fast compared to other VPNs that I had tried before. Plus, there were hardly any downtimes or interruptions while streaming content or downloading files.

However,

Downfalls With Nordvpn

As time went on, I started encountering some technical issues with Nordvpn. Sometimes, my connection would drop unexpectedly, causing a disruption in my online activities. When this happened, the app would display an error message asking me to reconnect, which was frustrating.

I reached out to their customer support team several times regarding these issues, hoping for quick solutions. But instead of prompt assistance, I received generic responses that barely addressed my concerns. This lack of personalized and efficient support began to affect my overall experience with Nordvpn.

The Search for a Better Option: Protonvpn

In late 2023, as my subscription with Nordvpn came close to renewal, I decided it was time to look into other options. After extensive research and comparisons between different VPN providers, one name stood out – Protonvpn.

Protonvpn is a relatively new player in the VPN market but has already gained a significant following due to its strong focus on privacy and security. The company behind Protonvpn also runs Protonmail – the widely acclaimed encrypted email service.

One thing that immediately caught my attention was their transparent and straightforward approach towards their services. Their website clearly states their commitment to user privacy and highlights their no-logging policy – something that not all VPNs can claim truthfully.

Notable Features of Protonvpn

Apart from its strict privacy policies, Protonvpn offered features similar to Nordvpn such as military-grade encryption protocols (including OpenVPN), DNS leak protection, kill switch functionality,and access to servers in multiple countries worldwide.

But what set Protonvpn apart from others was its unique Secure Core technology. With this feature enabled, all internet traffic is routed through multiple servers located in Switzerland – a country known for its stringent data protection laws. This added layer of security ensures that even if one server is compromised or monitored, my data remains anonymous and protected.

The Switch to Protonvpn

After carefully considering all the features, I decided to make the switch to Protonvpn. The process of setting up my account was straightforward, and their customer support team was quick in responding to any queries or concerns that I had. To ensure secure and anonymous browsing, users can turn to BlackVPN services for top-notch protection against online threats.

One notable aspect of their service is the availability of different subscription plans for various needs. They have a free plan with limited features for basic internet browsing, a basic plan for those on a budget, and more premium plans with additional features such as Secure Core and Tor integration.

I opted for their Plus plan which offered all the features that I needed at an affordable price. Once I set up my account, I downloaded their app – again, extremely user-friendly and easy to navigate – and connected to one of their servers in Switzerland.

My Experience With Protonvpn’s Customer Support

As someone who had grown accustomed to Nordvpn’s lackluster customer support, I was blown away by the level of support received from Protonvpn. Their live chat feature allowed me to connect with a representative almost instantly whenever I faced any issues or had questions about certain features.

What impressed me most was that every time I reached out for assistance, it was always personalized. The representatives were knowledgeable and resolved my queries efficiently without giving generic responses. They also followed up after resolving an issue to ensure everything was working smoothly.

Moreover,

Proactive Approach Towards Improving Services

One thing that sets Protonvpn apart is its proactive approach towards improving their services based on customer feedback. On multiple occasions, they have reached out via email surveys asking users for suggestions on how they can enhance their services further. This shows that they value their customers’ opinions and are willing to go the extra mile to cater to their needs.

In contrast,

Nordvpn’s Declining Customer Support Quality

As a curious user, I decided to look into Nordvpn’s current customer support ratings and found that they have been on a decline. Many users have reported similar issues with their connections dropping frequently and slow responses from the support team. This only reaffirmed my decision to switch to Protonvpn. It offers a competitive Surfshark Price compared to other VPN providers on the market.

The Results: Improved Browsing Experience

After switching to Protonvpn, I can confidently say that my browsing experience has improved significantly. The connection speed is fast and stable; there are no interruptions while streaming or downloading files, and most importantly, my data remains secure.

Moreover,

Additional Benefits of Using Protonvpn

Apart from better customer support, there are other benefits that come with using Protonvpn. One such benefit is its integration with Tor – an anonymity network known for providing extra layers of privacy. With this feature enabled, I can access websites anonymously without worrying about prying eyes tracking my online activities.

As a Plus plan subscriber, I also get access to their Secure Core servers – something that was not available with Nordvpn. This added layer of security gives me peace of mind knowing that my data remains safe even if one server gets compromised.

In Closing

In today’s digital age where online privacy is constantly under threat, choosing the right VPN is crucial. While Nordvpn may have been a popular choice in the past, its declining customer support quality made it clear to me that it was time for a change.

I am glad I made the switch to Protonvpn as it has greatly improved my overall browsing experience and provided me with the necessary security measures to protect my online activities. Their strong focus on customer satisfaction and willingness to listen to feedback sets them apart from other VPNs in the market.

So if you value your privacy and want reliable customer support from your VPN provider, I highly recommend giving Protonvpn a try. By configuring your router to act as a VPN gateway, you can easily set up a virtual private network (VPN) for secure online browsing and data protection. After all, in this digital age, it is better to be safe than sorry.

What are the main differences between ProtonVPN and NordVPN in terms of features and pricing?

ProtonVPN and NordVPN are both popular VPN services with strong security features and user-friendly interfaces. However, there are a few key differences between them. ProtonVPN offers a free plan with limited features, while NordVPN does not have a free version but offers more advanced features such as double encryption and obfuscated servers. In terms of pricing, ProtonVPN is slightly cheaper than NordVPN, but NordVPN has more flexible payment options. It depends on your specific needs and preferences when choosing between the two.